The TrustedPro USA guarantee
We stand behind every listing on our platform. Here's exactly what we promise to every homeowner who uses TrustedPro USA to find a pro.
Verified credentials
Every business listed on TrustedPro USA has had their license and business standing verified by our team before going live. If we can't verify it, they don't get listed.
Real reviews, always
Reviews on TrustedPro USA come from verified homeowners who actually hired the pro. We do not allow anonymous reviews, paid placements, or review manipulation of any kind.
Annual re-verification
We re-check every listed business's credentials once a year. If a license lapses or a business closes, their listing is suspended until they come back into compliance.
Complaint review
If you have a concern about a pro you found on TrustedPro USA, you can report it to us. We review reports and reserve the right to flag or remove listings that don't meet our standards. We are not a party to disputes between homeowners and contractors.
No fake rankings
Search results are based on reviews, completeness, and location — not on who paid more. Pros cannot buy their way to the top of the list.
Direct contact, always
We never sell your contact information to multiple contractors. When you reach out to a pro, only that pro hears from you.
What we don't guarantee
We believe in being honest with you. TrustedPro USA is a directory — we verify credentials and surface real reviews, but we are not a party to the contract between you and the pro you hire. Here's what falls outside our guarantee:
- The quality of work performed — that's between you and the contractor.
- Pricing or estimates — always get a written quote before work begins.
- Project timelines or scheduling — confirm directly with the pro.
- Warranty or workmanship guarantees — ask the pro for their warranty terms.
- Dispute resolution or mediation between you and a contractor.
- Any damages, losses, or claims arising from work performed by a listed pro.
Had a bad experience?
If a pro you found through TrustedPro USA behaved unprofessionally or misrepresented their credentials, let us know. We review every report and may flag or remove listings that don't meet our standards. Please note: TrustedPro USA is a directory service and is not a party to any dispute between you and the contractor.
Every pro on TrustedPro USA is verified
Start your search with confidence. Every listing has been reviewed by our team before it goes live.